Pi8.net Introduction
Who is Pi8.net
Founded more than 10 years experience
Dedicated on Multi-service ,such as Contact center, HR Service, IT service, Digital marketing
Professional service and IT system
Founded
Founded in 1999 by former senior management of PSINet HK
Location
- Hong Kong
- Mainland China
- Taiwan
- Singapore
- Vietnam
Staff
- 430+ staff in 12 offices
- 1,600+ staff in Contact Centers
Clients
Over 2,500 enterprise clients across regions
System
6 IDCs (HK, BJ, SH, TP) & 51* cities with Network POPs in Asia with services covering 700 cities
Server
Serving over 10, 000 MPLS VPN clients’ sites and hosting over 7,800 clients’ servers
＊ Business Service
Dedicate on Multi-channel Precision marketing
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Multi-Service to satisfy customer requirements
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Control effectively of costs and improve return on investment significantly
＊ Certifications
EST. 2015
Founded in 1999 by former senior management of PSINet HK
Over 10 years of Contact Center experience serving Mainland China, Hong Kong and Taiwan regions.
Over 10 years of Contact Center experience serving Mainland China, Hong Kong and Taiwan regions
2009/2010/2011 /2012/2013 China Best Outsourced Contact Centre of the Year
The first batch foreign JVs in PRC has nationwide/cross-province IP VPN / IP Call Centre / IDC licenses
Reward “best Call center vendor “in several field
＊ Location
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More then 3,000 seats in 6 centers located in Beijing, Shanghai, Guangzhou, Qingdao and Shenyang
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Possessing System Development Team
Business Introduction
＊ Project management-- CCMS Omni-Channel
Technical Description
Omni-Channel operation principle
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Customer can use IM/Wechat to chat with CSR, i-Robot and inquiry personal business information
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The Chatting System provided by Pi8.net can integrate with Tencent Wechat and provide IM API for chatting data.
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i-Robot can automatically answer the customer’s question based on the knowledge base module; it can automatically feedback the inquiry request from CRM system for customer’s personal business data.
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CRM system is integrating with external systems for customer data and other business data.
Case Study
Get in touch
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